Active Incident

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SMTP Relay (Email Sending) IssuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Intranet

Locations

Primary Data Center


January 8, 2026 4:28PM EST
INVESTIGATING

We are investigating an issue where email is not being allowed to send which is impacting email send for scan to email on copiers and email notifications generated by the Intranet applications.

Public Website (www.laroche.edu)

Operational


Email

Operational


Wireless Network

Operational


Wired Network

Operational


Microsoft Teams

Operational


J1Web

Operational


J1 (Jenzabar Desktop)

Operational


my.laroche.edu

Operational


Intranet

Partial Service Disruption


Quick Launch

Operational


Phone System

Operational


Papercut

Operational


VPN

Operational


Brightsign

Operational


Primary Internet Connection

Operational


Secondary Internet Connection

Operational


VDI (Virtual Labs)

Operational


3

Upcoming Maintenances

1

Incidents Last 30 Days

1

Maintenances Last 30 Days

External Services

Instructure (Canvas)

KnowBe4

MS Office365

Status.io

Zoom

Scheduled Maintenance

Firewall Service- 12/1/25Planned Maintenance

Schedule

December 1, 2025 6:00PM - 10:00PM EST

Components

J1 (Jenzabar Desktop), VPN

Locations

Jenzabar, Hosted onsite

Description

Firewalls will be rebooted. VPN and J1 service maybe interrupted during this unscheduled maintenance period.
JFA Maintenance / UpgradePlanned Maintenance

Schedule

December 2, 2025 9:00PM - 11:45PM EST

Components

my.laroche.edu

Locations

Jenzabar

Description

Upgrade to Jenzabar Financial Aid 2025.3.
Jenzabar Maintenance/UpgradePlanned Maintenance

Schedule

December 23, 2025 6:00PM - 11:00PM EST

Components

J1Web, J1 (Jenzabar Desktop)

Locations

Jenzabar

Description

Jenzabar (J1) will be unavailable while upgraded to a newer version.

History

No incidents in the last 7 days